EDR: No Cold Cores Available Even Though AlwaysDeleteColdPartitions=True is Commented Out
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EDR: No Cold Cores Available Even Though AlwaysDeleteColdPartitions=True is Commented Out

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Article ID: 290563

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Cores older than 30 days are not present on the server despite 'AlwaysDeleteColdPartitions=True' being commented out

Environment

  • EDR Server: All Supported Versions

Cause

The default value for this setting is True, even if it is commented out

Resolution

Enable cold storage: https://community.carbonblack.com/t5/Knowledge-Base/EDR-How-to-enable-event-cold-storage/ta-p/64479

Additional Information

Ensure storage has sufficient space for cold cores. It is best practice to move the cores to another storage unit.