Unable to install Agent: Source is invalid due to invalid package code
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Unable to install Agent: Source is invalid due to invalid package code

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Article ID: 290520

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Error message similar to following received when manually installing Agent:

SOURCEMGMT: Processing URL source list.
MSI (c) Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) Note: 1: 1706 2: -2147483647 3: package_name.msi
MSI (c) SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) Note: 1: 1706 2: -2147483647 3: package_name.msi
MSI (c) SOURCEMGMT: Trying source C:\Temp\package_name.msi.
MSI (c) SOURCEMGMT: Source is invalid due to invalid package code (product code doesn't match).
MSI (c) Note: 1: 1706 2: -2147483646 3: package_name.msi

Environment

App Control Agent: All Versions

Cause

Corrupted Windows registry key(s).

Resolution

Please follow the instructions in this article