Carbon Black Cloud Console: Issues When Trying to Open Exported CSV From Investigate Page

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• When attempting to export events from investigate page, notification is recieved that the export is available for download.
• While selecting the "Export Request - Available for Download" in the notification, it leads to error message:

{"error_code":"DOWNLOAD_NOT_FOUND","message":"No download available for job XXXXX","job_id":XXXXX}

Environment

• Carbon Black Cloud Console: All Versions
• Enterprise EDR Sensor: All supported Versions 
   

Cause

The cause of the issue is currently under investigation.

Resolution

Carbon Black is working on a fix for this issue.