Unable to Add User to a Team On Hosted EDR

Products

• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

• Attempting to assign User(s) to a Team
• When User page is refreshed the Team is no longer assigned, ‘Users’ field is blank.

Environment

• Carbon Black Hosted EDR: All Versions

Cause

User(s) are assigned Administrator Role.

Resolution

1. Open CB Response Console > click on Users button on the left hand side
2. Select specific user from list > click into the users details
3. Click button to change the account to be a "User" and not an "Administrator"