Unable to Add User to a Team On Hosted EDR
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Article ID: 290401
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Updated On:
Products
Carbon Black Hosted EDR (formerly Cb Response Cloud)
Issue/Introduction
- Attempting to assign User(s) to a Team
- When User page is refreshed the Team is no longer assigned, ‘Users’ field is blank.
Environment
- Carbon Black Hosted EDR: All Versions
Cause
User(s) are assigned Administrator Role.
Resolution
- Open CB Response Console > click on Users button on the left hand side
- Select specific user from list > click into the users details
- Click button to change the account to be a "User" and not an "Administrator"
Feedback
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Yes
thumb_down
No