Unable to Add User to a Team On Hosted EDR
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Unable to Add User to a Team On Hosted EDR

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Article ID: 290401

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Updated On:

Products

Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

  • Attempting to assign User(s) to a Team
  • When User page is refreshed the Team is no longer assigned, ‘Users’ field is blank.

Environment

  • Carbon Black Hosted EDR: All Versions

Cause

User(s) are assigned Administrator Role.

Resolution

  1. Open CB Response Console > click on Users button on the left hand side
  2. Select specific user from list > click into the users details
  3. Click button to change the account to be a "User" and not an "Administrator"