EDR: Sensors no longer checking in after applying a new license
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Article ID: 290395
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Updated On:
Products
Carbon Black EDR (formerly Cb Response)
Issue/Introduction
Sensors receive HTTP codes requiring paymentÂ
Previous license had exceeded 30 day cutoff after expiration
Environment
EDR Server: 6.1.2
EDR Sensors: All Versions
Cause
The old license had reached a cut off date that caused sensor communication to be blocked. When the new license was applied, the blocking state is still cached on the server.