Carbon Black Cloud: Parent or Missing Application Name Displayed When Adding Process To Approved List
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Carbon Black Cloud: Parent or Missing Application Name Displayed When Adding Process To Approved List

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Article ID: 290386

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Parent, or missing application name displayed when selecting a process to be added to the approved List (Instead of Actual Application Name Selected)
  • Actual Hash of application wishing to be approved is added to the approve list, as expected/desired

Environment

  • Carbon Black Cloud Console: All Versions

Cause

This issue is currently under investigation by Engineering and once cause has been identified, this KB will be updated to reflect that information

Resolution

  • Actual Hash of application wishing to be approved is added to the approve list, as expected/desired
  • Until such a time that cause has been determined, ensure that the hash of the application you wish to approve, is the one displayed in the 'Add to Company Approved List' Modal
  • After confirmation that the correct application hash is displayed, note the actual name of the application to be approved in the 'Comments' section of the modal, to help with review¬†of the reputation page's 'Approved List' information (Comparing the Application name displayed vs the application name in the comments section)