CB Unified View: Certificate Verification Errors

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Clusters in CB Unified View report as unavailable and contain the following error:

{'status_code': 599, 'message': 'HTTPSConnectionPool(host=\'cbserver.com\', port=443): Max retries exceeded with url: /api/info (Caused by SSLError(SSLError("bad handshake: Error([(\'SSL routines\', \'ssl3_get_server_certificate\', \'certificate verify failed\')],)",),))', 'error_code': 599, 'payload': 'None', 'error': 'NetworkConnectTimeoutError'}

Environment

• CB Unified View: All Supported Versions

Cause

If using Sectigo, see Sectigo AddTrust External CA Root Expiring May 30, 2020.

Resolution

Generate a new certificate using Sectigo's resolution steps.