CB Defense: Linux Sensor Installation Fails

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• An error occurred during registration (failed to decipher registration code: XXXXXX)
• Failed: agent installation failed

Environment

• CB Defense Sensor: Version 2.1.0.149
• RHEL/CentOS: All supported versions

Cause

The intall.sh script used to install the CB Defense Linux sensor is configured to only accept the 3.X registration code

Resolution

The CB Defense Linux Sensor requires use of the 3.X company registration code to successfully install

Additional Information

Some company codes may contain special characters. Please refer to the sensor installation guide for instructions on how to escape these special characters properly