EDR: Does Carbon Black Support Assist With Writing Queries?

Products

• Carbon Black EDR (formerly Cb Response)
• Carbon Black Hosted EDR (formerly Cb Response Cloud)

Issue/Introduction

Can Carbon Black Support assist with writing search queries? 

Environment

• EDR Server: All Versions

Resolution

• No, Carbon Black Support does not assist with query writing. 
• For assistance with queries, please visit the Threat Research section of the Community. 
• Carbon Black Support assists with break / fix issues, such as, if the results of a query did not match the query