App Control: Do App Control Services Stop When Host Package Installer is Upgraded?
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App Control: Do App Control Services Stop When Host Package Installer is Upgraded?

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Article ID: 290330

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Do the App Control Server/Reporter Services stop at anytime when upgrading the host package installer? 

Environment

  • App Control Server: All Versions
  • Host Package Installer: All Versions 

Resolution

Yes, the App Control Server/Reporter services will automatically stop, then re-start when the host package installer file is being upgraded.



 

Additional Information

  • App Control Server/Reporter services are stopped to perform updates to the 'das' database
  • Services will remain stopped until all updates are performed
  • Connection speed to the 'das' database will determine the amount of time services will be down before restarting