App Control: Package Generation Disabled Due To Missing Upgrade File

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• Package Generation Status under https://ServerAddress/InstallerVersions.php is disabled.
• GenerateWindowsInstaller (or Mac/Linux) value reverts to 'false' when set to 'true'.
• Agent upgrades failing due to invalid file format.
• ServerLog.bt9 includes messages like:

  (111652 PackageGeneration) TestParityHostFile cannot open C:\Program Files (x86)\Bit9\Parity Server\hostpkg\ParityHostAgent.msi, error: 2
  (111652 PackageGeneration) HostGroupStorage::GenerateWindowsPackages: Host files not correctly signed, turning off package generation

Environment

• App Control Server: All Supported Versions

Cause

The specified file is missing from the hostpkg folder or it is corrupt.

Resolution

1. Verify Server Exclusions are added to any third-party security application (e.g. antivirus, real-time scanner, vulnerability scanner, etc).
2. Download the Agent Host Package Installer and re-upload to Console to replace the missing file.
3. If the issue persists, follow these troubleshooting steps.