CB Defense: ConnectWise Automate Reporting Sensors are Disabled

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

ConnectWise Automate is reporting that CB Defense sensors are disabled, while the CB Defense Dashboard indicates that the Sensors are functioning as expected.

Environment

• CB Defense Sensor: All Supported Versions
• ConnectWise Automate: All Versions

Cause

This occurs when ConnectWise Automate is improperly configured.

Resolution

Configure ConnectWise Automate using the following walkthrough: 

1. Open ConnectWise Automate and navigate to  -
   • System > Configuration > Dashboard
2. Once in the Dashboard you will go to -
   • Config > Configurations > Virus Scanner
3. Here are the correct settings for the CB Defense Sensor:

• Name - Carbon Black
• Program Location -%ProgramFiles%\Confer\scanner\scanhost.exe
• Definition Location - %ProgramFiles%\Confer\scanner\upd.log
• AP Process -RepMgr:RepMgr32:RepMgr64*
• Data Mask - (.*)
• OS Type - All OS's

Additional Information

ConnectWise Automate is not affiliated with Carbon Black. If you continue to experience issues please contact ConnectWise.