Carbon Black Cloud: How to restart the Apple macOS sensor daemon

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Restart the Carbon Black Cloud sensor for Apple macOS

Environment

• Carbon Black Cloud Sensor: 3.5.1.19 and higher
• Apple macOS: 11.2.1 and higher

Resolution

1. Navigate to Go
2. Select Utilities
3. Select Terminal
4. Execute the following command to unload the sensor daemon:
   1. % sudo launchctl unload /Library/LaunchDaemons/com.vmware.carbonblack.cloud.daemon.plist
5. Execute the following command to re-load the daemon:
   1. % sudo launchctl load /Library/LaunchDaemons/com.vmware.carbonblack.cloud.daemon.plist