Cb Defense: 'Alerts could not be retrieved' Message When Searching Alerts Page
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Article ID: 290251
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
First search after logging into PSC Console fails to load data
'Alerts could not be retrieved' notification is displayed in red
Environment
Cb Defense PSC Console: August - December '18 backends
Cause
First results of search are returned incorrectly
Resolution
The fix for this issue is being tracked under DSER-10583
Additional Information
This issue should only impact the first search using Easy/Simple Search, and should not have the same result when using Advanced Search. Many times data will not load at first when the items being searched for do not fit the filters (time range, Threat/Monitored, Dismissed/Not Dismissed, etc.), if this occurs adjust the time range and other filters to ensure the Alert being searched for should be displayed.