CB Defense: 3.3.x.x Performance Issues Persist After Upgrade to 3.4.x.x
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CB Defense: 3.3.x.x Performance Issues Persist After Upgrade to 3.4.x.x

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Article ID: 290197

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

  • After upgrade to 3.3.x.x Sensor, high CPU usage is observed
  • High CPU continues after upgrade to 3.4.x.x

Environment

  • CB Defense Sensor: 3.3.x.x
  • Microsoft Windows: All Supported Versions

Cause

Unknown at this time

Resolution

  1. Uninstall current Sensor (3.3.x.x or 3.4.x.x)
  2. Install 3.4.x.x Sensor

Additional Information

If an uninstall/reinstall does not alleviate or correct the issue, please open a Support case.