CB Defense: 3.3.x.x Performance Issues Persist After Upgrade to 3.4.x.x

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• After upgrade to 3.3.x.x Sensor, high CPU usage is observed
• High CPU continues after upgrade to 3.4.x.x

Environment

• CB Defense Sensor: 3.3.x.x
• Microsoft Windows: All Supported Versions

Cause

Unknown at this time

Resolution

1. Uninstall current Sensor (3.3.x.x or 3.4.x.x)
2. Install 3.4.x.x Sensor

Additional Information

If an uninstall/reinstall does not alleviate or correct the issue, please open a Support case.