Carbon Black Cloud: Observing cbagentd.service holdoff time over, scheduling restart

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

• Observing the following message in /var/log/messages
• systemd: cbagentd.service holdoff time over, scheduling restart
• Sensor installed, but not checking in

Environment

• Carbon Black Linux Sensor: All Supported Versions
• Linux: All Supported Versions

Resolution

• The log message "systemd: cbagentd.service holdoff time over, scheduling restart" is in reference to restarting our service due to improper configuration
• This issue can occur if the sensor was not registered, e.g. did not provide a company code to the install.sh script nor later registered with cbagentd -d <COMPANYCODE> option. As a result, the agent daemon refuses to run. This is by design. 
• To resolve this issue provide the COMPANYCODE when installing the sensor