How to use Company Code with special characters
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How to use Company Code with special characters


Article ID: 290168


Updated On:


Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)


To use a company code containing a special character during sensor installation.


  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Supported Versions
    • Microsoft Windows: All Supported Versions
    • Apple macOS: All Supported Versions
    • Linux: All Supported Versions


  1. Validate whether or not the company code in question contains special characters such as [!, #, @, $]
  2. If the company code does contain special characters then ensure the installation string wraps the company code in double quotes as shown in the example below
msiexec /q /i C:\Users\<UserFolderName>\Desktop\installer_vista_win7_win8-32- /L* log.txt COMPANY_CODE="XXXXDKIHWKH@ORFXXXX"