Carbon Black Cloud: How to use Company Code with special characters
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Carbon Black Cloud: How to use Company Code with special characters

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Article ID: 290168

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

To use a company code containing a special character during sensor installation.

Environment

  • Carbon Black Cloud Console: All Versions
  • Carbon Black Cloud Sensor: All Supported Versions
    • Microsoft Windows: All Supported Versions
    • Apple macOS: All Supported Versions
    • Linux: All Supported Versions

Resolution

  1. Validate whether or not the company code in question contains special characters such as [!, #, @, $]
  2. If the company code does contain special characters then ensure the installation string wraps the company code in double quotes as shown in the example below
msiexec /q /i C:\Users\UserFolderName\Desktop\installer_vista_win7_win8-32-3.3.0.953.msi /L* log.txt COMPANY_CODE="XXXXDKIHWKH@ORFXXXX"