How to use Company Code with special characters

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

To use a company code containing a special character during sensor installation.

Environment

• Carbon Black Cloud Console: All Versions
• Carbon Black Cloud Sensor: All Supported Versions
  • Microsoft Windows: All Supported Versions
  • Apple macOS: All Supported Versions
  • Linux: All Supported Versions

Resolution

1. Validate whether or not the company code in question contains special characters such as [!, #, @, $]
2. If the company code does contain special characters then ensure the installation string wraps the company code in double quotes as shown in the example below

msiexec /q /i C:\Users\<UserFolderName>\Desktop\installer_vista_win7_win8-32-3.3.0.953.msi /L* log.txt COMPANY_CODE="XXXXDKIHWKH@ORFXXXX"