CB Protection: CB Protection: Server Installation Is Hanging
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Article ID: 290155
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Updated On:
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
- New Install of the CB Protection Server software hangs
- ServerLog.bt9 file shows the following error:
- (provider: SSL Provider, error: 0 - The target principal name is incorrect.)
Environment
CB Protection Server: All Supported Versions
Cause
Typically caused by a mismatch between the SQL server name being entered into the installer, and the CN from the server's certificate.
Resolution
- Use the FQDN of the SQL Server.
- Refrain from using local.
Additional Information
Using a FQDN in lieu of local can cause performance degradation.
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