Managed Detection: Why was an email notification not sent for an Alert?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Managed Detection (formerly Cb Threatsight)

Issue/Introduction

Why was an email notification not sent for an Alert observed in the Carbon Black Cloud Console? 

Environment

• Managed Detection (Formerly CB ThreatSight) 
• Carbon Black Cloud Console: All Supported Versions 
  • Endpoint Standard (Formerly CB Defense) 

Resolution

• Alerts with a Severity Score of 8 or Greater: 

  • The alert was triaged by the Managed Detection team and determined to be a False Positive 

• Alerts with a Severity Score of 7 or 5: 

  • The alert was triaged by the Managed Detection team and determined to be a False Positive or there was not enough supporting information to make a threat determination. 

• Alerts with a Severity Score of less or equal to 4: 

  • These alerts are not triaged by the Managed Detection team

Additional Information

No indication that the alert is a False Positive is available in the Console at this time.