- Open a command prompt and change directory to %ProgramFiles(x86)%\Bit9\Parity Agent
- Run the following commands in order:
dascli password <type the CLI or global password here>
dascli kerneltrace 4
- Run 'dascli status' to verify that the Kernel Level shows "4/0FFFFFFF"
- Reproduce the issue for logging
- Run the following commands to reset logging to default level:
dascli password <type the CLI or global password here>
dascli kerneltrace 2
6. Run 'dascli status' to verify that the Kernel Level shows "2/007FFFFFF"
7. Copy the latest ETL file located in C:\ProgramDATA\Bit9\Parity Agent\Logs if it’s Windows 7 or 2008 and C:\Documents and Settings\All Users\Application Data\Bit9\Parity Agent\Logs if it’s Windows XP or 2003