CB Response: Users are unable to change their own passwords via console

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Users are unable to change their password via the CB Response Console, by performing the following;

- Selecting 'My Profile' in the console
- Change Password
- Save Changes

and see the following: Error - "Unable to change password." 

 

Environment

• CB Response Console
• Clustered

Cause

Response services have not been restarted for a long time which may be causing locks.

Resolution

Restart the CB Cluster servers by carrying out the following 2 commands on the Response server:

1. /usr/share/cb/cbcluster stop
2. /usr/share/cb/cbcluster start