CB Response: Macs freezing after upgrade to 6.2.6 sensor

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Endpoints freeze or hang after upgrading
• Restarting the endpoint does not resolve the issue
• Fresh installs of 6.2.6 do not exhibit the behavior

Environment

• CB Response Sensor: Upgrade from 6.2.2 or 6.2.3 to 6.2.6
• Apple macOS: 10.14.6

Cause

Unknown

Resolution

As a workaround, re-install 6.2.6 on the endpoint

Additional Information

Any data not sent up to the server before re-installing the sensor will be lost