Carbon Black Cloud: Quarantined devices cannot reach back-end and never come out of quarantine
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Article ID: 290095
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Updated On:
Products
Carbon Black Cloud Workload
Issue/Introduction
Sensors placed in quarantine cannot communicate with backend to receive unquarantine notification
Environment
- Carbon Black Cloud Sensor: 3.7.x
- Endpoint Standard
- Workloads
- Microsoft Windows: All Supported Versions
Cause
This is identified as an issue DNS and DHCP - DSEN-16642
Resolution
- The issue is expected to be fixed in the 3.8 sensor release targeted for end of year 2021
- For workarounds, contact Carbon Black Support
Feedback
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