Carbon Black Cloud: Quarantined devices cannot reach back-end and never come out of quarantine
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Carbon Black Cloud: Quarantined devices cannot reach back-end and never come out of quarantine

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Article ID: 290095

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Updated On:

Products

Carbon Black Cloud Workload

Issue/Introduction

Sensors placed in quarantine cannot communicate with backend to receive unquarantine notification

Environment

  • Carbon Black Cloud Sensor: 3.7.x
    • Endpoint Standard
    • Workloads
  • Microsoft Windows: All Supported Versions

Cause

This is identified as an issue DNS and DHCP - DSEN-16642

Resolution

  • The issue is expected to be fixed in the 3.8 sensor release targeted for end of year 2021
  • For workarounds, contact Carbon Black Support