Endpoint Standard: Nuance Power PDF Error "License could not be checked. Please try to restart the application."

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Nuance Power PDF Error "License could not be checked. Please try to restart the application."

Environment

• Endpoint Standard (was CB Defense) Sensor: All Supported Versions
• Microsoft Windows: All Supported Versions
• Kofax Power PDF Standard (formerly Nuance Power PDF): version 3.x

Cause

This issue occurs due to an interoperability issue between the Endpoint Standard Sensor and the Kofax Power PDF

Resolution

Create the Following Permissions rule:

1. Log into the Carbon Black Cloud Console
2. Go to Enforce > Policies
3. Scroll down to the Permissions section
4. Select Add application path
5. Enter Application(s) at path:

C:\program files (x86)\kofax\power pdf 31\bin\nuancepdf.exe

6. Select OPERATION ATTEMPT "Performs any operation"
7. Select ACTION "Bypass"
8. Select the Confirm button
9. Select Save (top or bottom of the page)