Collect Carbon Black Cloud Sensor Logs Using Live Response

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter) Carbon Black Cloud Workload Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)

Issue/Introduction

Collect Sensor Logs for a remote machine via Live Response

Environment

Carbon Black Cloud Sensor: All Supported Versions
Microsoft Windows: All Supported Versions
Linux: All Supported Versions
macOS: All Supported Versions

Resolution

Note: Ensure the Sensor you require logs from is online, checking in and in a policy that has Live Response enabled

Windows

Login to the Console
Go to the Endpoints Page
Click on the 'Go Live' icon (>_) to enable a Live Response session
Change Directory to the Sensor's Directory
```
cd C:\Program Files\Confer
```

Run the command:

execfg repcli capture c:\temp -- Change to desired writeable location

You will receive immediate confirmation that the logs are being collected 'collecting diagnostic data (this may take a few minutes)', followed by confirmation that the logs have been captured 'Captured diagnostic data in written to c:\temp\psc_sensor.zip
Run the following command to retrieve and download the captured Sensor Logs to your local machine
```
get c:\temp\psc_sensor.zip -- Change to location specified in previous command
```
This file will download to whichever directory you have specified to download to (usually 'Downloads')

Linux

Login to the Console
Go to the Endpoints Page
Click on the 'Go Live' icon (>_) to enable a Live Response session

Run the Command:

execfg sudo /opt/carbonblack/psc/bin/collectdiags.sh --verbose --debug --output-dir <Destination_Directory>

Script will complete and display file name:
```
diags_{hostname}_{epoch_time}_{random}.tgz
```
Run the following command to retrieve and download the captured Sensor Logs to your local machine:
```
get <Destination_Directory>/diags_{hostname}_{epoch_time}_{random}.tgz
```
This file will download to whichever directory you have specified to download to (usually 'Downloads')

macOS

Login to the Console
Go to the Endpoints Page
Click on the 'Go Live' icon (>_) to enable a Live Response session

Run the Command:

exec sudo /Applications/VMware\ Carbon\ Black\ Cloud/repcli.bundle/Contents/MacOS/repcli capture <Uninstall_Code> <Destination_Directory>

Run the following command to retrieve and download the captured Sensor Logs to your local machine:
```
get <Destination_Directory>/confer.zip
```
This file will download to whichever directory you have specified to download to (usually 'Downloads')

Additional Information

If the file does not automatically download, this may be due to your Browser settings, in which case, the file link on the LR screen 'File ready for download' can be clicked, at which point it will either download automatically, or ask where to be saved (again, depending on Web Browser settings)