Troubleshooting Agent Synchronization Issues

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Agent Agent synchronization failures can have many causes that lead to event backlog and other data consistency issues.

Environment

• App Control Agent: All Supported Versions
• App Control Server: All Supported Versions

Resolution

1. If using SQL Express: Verify the database size limit has not been reached.
2. Verify the Agent shows as Connected in Assets > Computers.
3. Attempt to resync the Agent Cache File Information.
4. If the issue persists please:
   
   1. Collect Agent Logs
   2. Collect Server Logs
   3. Collect SQL Performance Logs
   4. Open a case with Support and provide the logs.