Endpoint Standard: Signature Updates can fail when Teredo tunneling is enabled
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Article ID: 289987
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
Signature Updates can fail when Teredo tunneling is enabled
Environment
- Carbon Black Cloud Window Sensor: All Supported Versions
- Windows Server 2012 R2
- Local Scan and Signature Updates enabled
- Teredo tunneling enabled
Cause
The Signature update process may timeout while switching from IPv6 to IPv4
Resolution
Disable Terredo and IPv6 technologies where possible.
Additional Information
- From an Administrator Command Prompt
- netsh int teredo set state disabled
- netsh int ipv6 6to4 set state disabled
- netsh int ipv6 isatap set state disabled
- Alternatively, disable via GPO
Feedback
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