Endpoint Standard: Signature Updates can fail when Teredo tunneling is enabled
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Endpoint Standard: Signature Updates can fail when Teredo tunneling is enabled

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Article ID: 289987

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Signature Updates can fail when Teredo tunneling is enabled

Environment

  • Carbon Black Cloud Window Sensor: All Supported Versions
  • Windows Server 2012 R2
  • Local Scan and Signature Updates enabled
  • Teredo tunneling enabled

Cause

The Signature update process may timeout while switching from IPv6 to IPv4

Resolution

Disable Terredo and IPv6 technologies where possible.

Additional Information

  • From an Administrator Command Prompt
    • netsh int teredo set state disabled
    • netsh int ipv6 6to4 set state disabled
    • netsh int ipv6 isatap set state disabled
  • Alternatively, disable via GPO