Upgrade failing on macOS devices due to missing BackendServer field in cfg.ini
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Article ID: 289980
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
Issue/Introduction
Sensor Update Status (SUS) job for macOS devices shows error
Exporting SUS job results shows error indicating no Sensor data returned
"sensorState":"FAILED","reason":"Appservices did not return data for this sensor in this org"
/Applications/Confer.app/cfg.ini (pre-3.5 Sensor) OR /Library/Application\ Support/com.vmware.carbonblack.cloud/Config/cfg.ini (post-3.5 Sensor) missing BackendServer field and/or value
/Applications/Confer.app/cfg.ini.bkp (pre-3.5 Sensor) OR /Library/Application\ Support/com.vmware.carbonblack.cloud/Config/cfg.ini.bkp (post-3.5 Sensor) not present
Copy cfg.ini and save as cfg.ini.bkp within /Applications/Confer.app
Additional Information
If the resolution needs to be performed on multiple devices, please open a Support case and reference EA-18372 for further assistance, providing Sensor logs from at least one impacted machine