All Products: How to collect a memdump from a snapshot of a VMware machine
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All Products: How to collect a memdump from a snapshot of a VMware machine

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Article ID: 289969

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Create a memory dump from a snapshot of a machine running on VMware virtualization software

Environment

  • All Products
    • Carbon Black Cloud
    • App Control
    • EDR
  • Microsoft Windows: All Supported Versions
  • Apple macOS: All Supported Versions
  • Linux: All Supported Versions
  • VMware virtual appliance

Resolution

  1. Reproduce the issue the needs to be captured in the dump
  2. Follow the steps documented in https://kb.vmware.com/s/article/2003941
  3. Upload resulting dump to CB Vault
  4. Update the Support case once the upload is complete

Additional Information

Memdumps from a snapshot are useful in situations where the machine is in a hung state and a dump cannot be triggered.