Endpoint Standard: Tableau servers enter hung state with the 3.6.0.1719 Windows sensor installed

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Increased CPU utilization after Endpoint Standard sensor is installed
• Server in a hung or non-responsive state
• Unable to remotely access the Tableau server

Environment

• Endpoint Standard Windows Sensor: 3.6.0.1719
• Tableau Server: All Supported Versions
• Microsoft Windows: Windows 7 or later

Cause

The cause of this issue is a sensor defect identified under the following defect ID: DSEN-11107

Resolution

Upgrade impacted endpoints to 3.6.0.1941 or later Windows sensor versions