Carbon Black Cloud: Unable to Update Sensors when Signature Status Filter is applied (Error Message Displayed)
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Article ID: 289943
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
The Console outputs the message "No platforms and versions available. Try again later" when attempting to update any Sensors (All OS Types) via CBC console
Environment
Carbon Black Cloud Console: .69 and above
Microsoft Windows: All Supported Versions
Apple macOS: All Supported Versions
Linux: All Supported Versions
Cause
API fails when containing SIGNATURE_STATUS filter
Resolution
The Current workaround is to NOT USE the Signature Status Filter when upgrading sensors, until this issue is resolved