Carbon Black Cloud: Unable to Update Sensors when Signature Status Filter is applied (Error Message Displayed)
Article ID: 289943
Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
The Console outputs the message "No platforms and versions available. Try again later" when attempting to update any Sensors (All OS Types) via CBC console
Environment
- Carbon Black Cloud Console: .69 and above
- Microsoft Windows: All Supported Versions
- Apple macOS: All Supported Versions
- Linux: All Supported Versions
Cause
API fails when containing SIGNATURE_STATUS filter
Resolution
The Current workaround is to NOT USE the Signature Status Filter when upgrading sensors, until this issue is resolved
Feedback
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