Carbon Black Cloud: Unable to Update Sensors when Signature Status Filter is applied (Error Message Displayed)
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Carbon Black Cloud: Unable to Update Sensors when Signature Status Filter is applied (Error Message Displayed)

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Article ID: 289943

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

The Console outputs the message "No platforms and versions available. Try again later" when attempting to update any Sensors (All OS Types) via CBC console

Environment

  • Carbon Black Cloud Console: .69 and above
  • Microsoft Windows: All Supported Versions
  • Apple macOS: All Supported Versions
  • Linux: All Supported Versions

Cause

API fails when containing SIGNATURE_STATUS filter

Resolution

The Current workaround is to NOT USE the Signature Status Filter when upgrading sensors, until this issue is resolved