CB Protection: Database task SQL exception
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CB Protection: Database task SQL exception

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Article ID: 289921

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Updated On:

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Events in the console similar to the following:
Database task SQL exception: ProcessFileInstances2 - The current transaction cannot be committed and cannot support operations that write to the log file. Roll back the transaction.

Environment

  • CB Protection Server: 7.x and Higher
  • Microsoft Windows Server: All Supported Versions
  • Microsoft SQL Server: All Supported Version

Resolution

As these errors are typically related to long running jobs interferring, once the blocking job finishes, the task that error out should be able to complete properly on it's next run.

Additional Information

If you continue seeing task errors like this, please open a support case so the issue can be investigated.