Endpoint Standard: Unable to See Inventory in Device Control

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Unable to see or access Inventory for Device Control.

Environment

•    Endpoint Standard Web Console: November '20 Release (0.60) and Higher
•    Carbon Black Cloud Windows Sensor: 3.6.0.1897 and Higher

Cause

This can be caused by using an account with a legacy admin role. 

Resolution

• Ensure the proper permissions are in place for the account in question.
  • https://community.carbonblack.com/t5/Knowledge-Base/Endpoint-Standard-Which-Roles-Are-Required-for-Device-Control/ta-p/97495