Users unable to login through SSO
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Users unable to login through SSO


Article ID: 289886


Updated On:


Carbon Black EDR (formerly Cb Response)


  • User unable to login to EDR console
  • Logs show 303 error responses to authentication responses
  • coreservices debug logs show message:
    • cb.flask.blueprints.api_routes_saml - <user> authenticated, not found in CB user database and attrs not found to create


  • EDR (Formerly CB Response) Server: 7.5.1
  • SSO Authentication

Cause file is not properly setting the user attributes


  1. Update to include proper attributes to create a user via the steps found in the Integration Guide 

Additional Information

There are multiple examples depending on the authenticator used. The formats can vary between the examples so it is important that the right mapping is used.