Users unable to login through SSO

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• User unable to login to EDR console
• Logs show 303 error responses to authentication responses
• coreservices debug logs show message:

  • cb.flask.blueprints.api_routes_saml - <user> authenticated, not found in CB user database and attrs not found to create

Environment

• EDR (Formerly CB Response) Server: 7.5.1
• SSO Authentication

Cause

attr_map.py file is not properly setting the user attributes

Resolution

1. Update attr_map.py to include proper attributes to create a user via the steps found in the Integration Guide 

Additional Information

There are multiple attr_map.py examples depending on the authenticator used. The formats can vary between the examples so it is important that the right mapping is used.