Hosted EDR: Cannot login to UI with 400 error
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Hosted EDR: Cannot login to UI with 400 error

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Article ID: 289883

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • Clicking on "Login with VMware Hosted EDR" loads a page with the message¬†"Unable to Respond The login service was unable to identify a compatible way to respond to the requested application. This is generally due to a misconfiguration on the part of the application and should be reported to the application's support team or owner."
  • Developer tools network connections shows a 400 bad request to shib.carbonblack.io
  • If able to enter credentials, users may be redirected to¬†https://api/saml/assertion

Environment

  • Hosted EDR: 7.3.0
  • Loging prompt shows: "VMware Carbon Black EDR"

Cause

System settings for authorization are missing

Resolution

Open a case with Carbon Black Support to update system settings