Hosted EDR: Cannot login to UI with 400 error

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

• Clicking on "Login with VMware Hosted EDR" loads a page with the message "Unable to Respond The login service was unable to identify a compatible way to respond to the requested application. This is generally due to a misconfiguration on the part of the application and should be reported to the application's support team or owner."
• Developer tools network connections shows a 400 bad request to shib.carbonblack.io
• If able to enter credentials, users may be redirected to https://api/saml/assertion

Environment

• Hosted EDR: 7.3.0
• Loging prompt shows: "VMware Carbon Black EDR"

Cause

System settings for authorization are missing

Resolution

Open a case with Carbon Black Support to update system settings