Cb Protection: Persistent HTTP 503 Error When Accessing Protection Console

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

• HTTP 503 Errors when accessing Protection web console
• Parity Reporter Service Running
• Parity Server Service Running
• DAS Database Running
• IIS Reset had no effect
• Increase of IIS Private memory usage had no effect

Environment

• Cb Protection: All Supported Versions
• Microsoft Windows: All Supported Versions​

Cause

• IIS install has been corrupted

Resolution

1. Uninstall the Protection Server
2. Completely uninstall IIS
3. Perform a clean reinstall of IIS
4. Reinstall the Protection Server
5. Verify console is accessible

Additional Information

• Reference this MSDN article on performing a clean IIS reinstall: https://blogs.msdn.microsoft.com/friis/2017/01/16/how-to-perform-a-clean-reinstallation-of-iis/
• Please reference the user guide and/or release notes relevant to the Protection Server version you are reinstalling