CB Response: UI issues after some services randomly shut down
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CB Response: UI issues after some services randomly shut down

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Article ID: 289827

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Updated On:

Products

Carbon Black EDR (formerly Cb Response)

Issue/Introduction

  • UI cannot be accessed
  • Part or all services for Response are stopped
  • /var/log/cb/supervisord/supervisord.log shows services receiving an exit request
    WARN received SIGTERM indicating exit request 
    INFO waiting for cb-pgsql, cb-datastore, cb-liveresponse, cb-nginx, cb-enterprised, cb-coreservices, cb-allianceclient, cb-solr, cb-sensorservices-b, cb-sensorservices-a, cb-redis, cb-rabbitmq, cb-datagrid to die
  • /var/log/messages shows several services being killed by TERM signal at the same time

Environment

  • CB Response Server: 6.0 and HIgher
  • Linux: All Supported Versions

Cause

A service outside of Response, such as server upgrades, has manually killed services

Resolution

Restart services - https://community.carbonblack.com/t5/Knowledge-Base/Cb-Response-How-to-restart-services/ta-p/41294