Carbon Black Cloud: ABBYY FineReader Install Fails When Sensor Is Enabled

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• ABBYY FineReader fails to install
• The following error message will be found in the Windows Event Log

Application EventViewer- 
-------------------------------------- 
Product: ABBYY FineReader 14 -- Error 1920. Service ABBYY FineReader 14 Licensing Service (ABBYY.Licensing.FineReader.14.0) failed to start. Verify that you have sufficient privileges to start system services.

 

Environment

• Carbon Black Cloud Sensor: 3.2.x.x and Higher
• Microsoft Windows: All Supported Versions

Cause

ABBYY FineReader was found to contain its own tamper protection mechanism which conflicts with ctiuser.dll injection.

Resolution

Contact support for help with potential workaround, or contact Vendor for recommended AV Exclusions