Sensor status options meaning

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

What do the different statuses mean for sensors - Active, Inactive, and Pending?

Environment

• Carbon Black Cloud Web Console (formerly PSC): All Versions
• Endpoint Standard (formerly CB Defense) Sensor: All Versions
• Microsoft Windows: All Supported Versions
• Apple macOS: All Supported Versions

Resolution

Status	Description
All	All sensors in the organization, regardless of status
Active	Sensors which have checked in within the last 30 days
Default	Status selected when opening the Endpoints page
Inactive	Sensors which have not checked in within the last 30 days
Pending	Devices where an install email was sent to the listed user but sensor has yet to be installed
Deregistered	Sensors which have been deregistered or uninstalled
Errors	Sensor is reporting errors, contact support for help
Eligible for Update	There is a more current version of the sensor available for deployment
Bypass	Sensors have been put into Bypass mode
Quarantine	Shows devices that have been put into Quarantine

To View Status Options

1. Go to the Sensor Management/Endpoints page
2. Click the Status filter drop-down to the right of the Search bar
3. Select a Status to filter the list of devices below to view all devices in that status

Additional Information

Error status of a device is not explicit and may indicate a variety of technical problems - from failed or incomplete installation to a malfunction of the sensor; If it's not apparent what the problem is or how to solve it, open a Support case