PSC: Console-Initiated Upgrade Failures Due to Low Bandwidth Connections on Linux Sensors

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

Console-initiated upgrade failures

Environment

• CB PSC Linux Sensor: 2.5.0
• Red Hat 6/7
• CentOS 6/7

Cause

Known Issue due to low bandwidth environments

Resolution

VMware Carbon Black is aware of the issue and is working on code changes to better handle these type of environments 

Additional Information

• Upgrade failures will not typically leave the Linux sensor in a broken state, rather, the upgrade simply fails
• If the connection issues are resolved, the sensor upgrade can be tried again
• If there is always poor connection, the sensor should be installed locally