CB Defense: Excel Workbook returns "Page Cannot be Displayed" in IE11
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Article ID: 289791
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Updated On:
Products
Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)Carbon Black Cloud Endpoint Standard (formerly Cb Defense)Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
Issue/Introduction
Configure Excel to automatically open Print to PDF Software Plugin (Print2PDF.xlam) when it starts
Select hyperlink to Excel Workbook to open in Internet Explorer (IE) 11
Spreadsheet will fail to open with "Page Cannot be Displayed"
Deny and Terminate events are not observed in the Cb Defense PSC Web Console
Environment
Cb Defense PSC Console: All Versions
Cb Defense Sensor: All Versions
Microsoft Windows: All Supported Versions
Cause
When the CB Defense Sensor is enabled, Excel fails to open because access to Print2PDF.xlam is denied. This case can be observed in Windows Process Monitor.