Cb Defense: Sensor download in email invite expires before 1 week

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• "Expired Token" error when attempting to download the sensor kit from the email invitation
• In the Sensor Management page the activation code is not expired

• <Error>
  <Code>ExpiredToken</Code>
  <Message>The provided token has expired.</Message>
  <Token-0>
  FQoDYXdzEMD//////////wEaDBe/...
  </Token-0>
  <RequestId>CC559840F3B5F1C8</RequestId>
  <HostId>
  TU7auHITYQ0L1YhCrDvzRdI/N45RWkzhRYOJX9H0HLTJMShXCDjhT1oLrzmhWxj0xEFYg4reZPE=
  </HostId>
  </Error>

  
   

Environment

• Cb Defense Web Console: Version 0.38 (May 18' Release)
• Cb Defense Sensor: All Versions

Cause

There is a known issue, DSER-8725, where sensor download link(s) unexpectedly expire several minutes to several hours after an email invite was sent.

Resolution

• This issue should be resolved in the upcoming .42 backend release
• As a temporary workaround, Re-send the email invitation to the affected users and ensure the sensor kit is downloaded.