Carbon Black Cloud Sensor: Some Linux Endpoints Fail to Upgrade from Console
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Article ID: 289763
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Issue/Introduction
- Some endpoints upgraded from the console never update
- Issuing the command again may or may not upgrade the sensor
Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: 2.11.0 and Below
- Linux: All Supported Versions
Cause
- At the time of upgrade, the upgrade request was dropped before it reached the sensor, possibly due to network issues.
- The sensor will only receive the upgrade request once, if missed, it will never try again
Resolution
- Sensor version 2.11.1 will have a feature to receive new upgrade hints
- For older sensor versions, send another upgrade request from the console
Feedback
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Yes
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No