CB PSC: Device locks up when using Citrix ShareFile to edit a file
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CB PSC: Device locks up when using Citrix ShareFile to edit a file

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Article ID: 289761

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

  • Citrix Sharefile¬†creates a drive mapping in Windows explorer to access files in the cloud.
  • When editing a file the original disappears after clicking the "save",¬†two temp files take its place
  • Office applications such as word, excel, wordpad, etc...lock up and the computer must be hard booted
  • This was not an issue in sensor version 3.3.x

Environment

  • CB Defense PSC Console: All Versions
  • CB Defense PSC Sensor: All Versions of 3.4
  • Microsoft Windows: All Versions

Resolution

This isssue is resolved in sensor version 3.4.0.1086

Additional Information

https://community.carbonblack.com/t5/Documentation-Downloads/PSC-Windows-3-4-0-1086-Release-Notes/ta-p/81635
https://community.carbonblack.com/t5/Knowledge-Base/PSC-How-to-Get-Started-with-GPO-Deployment/ta-p/79701
https://community.carbonblack.com/t5/Knowledge-Base/PSC-How-to-Get-Started-with-SCCM-Deployment/ta-p/79516