CB PSC: Device locks up when using Citrix ShareFile to edit a file
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Article ID: 289761
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Updated On:
Products
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
- Citrix Sharefile creates a drive mapping in Windows explorer to access files in the cloud.
- When editing a file the original disappears after clicking the "save", two temp files take its place
- Office applications such as word, excel, wordpad, etc...lock up and the computer must be hard booted
- This was not an issue in sensor version 3.3.x
Environment
- CB Defense PSC Console: All Versions
- CB Defense PSC Sensor: All Versions of 3.4
- Microsoft Windows: All Versions
Resolution
This isssue is resolved in sensor version 3.4.0.1086
Additional Information
https://community.carbonblack.com/t5/Documentation-Downloads/PSC-Windows-3-4-0-1086-Release-Notes/ta-p/81635
https://community.carbonblack.com/t5/Knowledge-Base/PSC-How-to-Get-Started-with-GPO-Deployment/ta-p/79701
https://community.carbonblack.com/t5/Knowledge-Base/PSC-How-to-Get-Started-with-SCCM-Deployment/ta-p/79516
Feedback
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