Workload: Why is no Workload info available in the Console?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why is no Workload info available in the Console for a machine with the Carbon Black Cloud Sensor Installed?

Environment

• Carbon Black Cloud Console: All Versions
• Workload

Resolution

The Sensor was not installed via the Workload appliance Carbon Black plugin in vCenter

Additional Information

A VM will still show up in the Inventory Page, under the Workload>Enabled Tab, even it is has not been installed via the Workload appliance Carbon Black plugin in vCenter, but it will not show any Workload appliance related information