Carbon Black Cloud: Why is Support requesting RepCLI Authentication to be enabled?
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Carbon Black Cloud: Why is Support requesting RepCLI Authentication to be enabled?

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Article ID: 289753

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Updated On:

Products

Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why is support requesting repcli authentication to be enabled?

Environment

  • Carbon Black Cloud Windows Sensor: 3.3.x.x and Higher
  • Microsoft Windows: All Supported Versions
  • Carbon Black Cloud Mac Sensor: 3.5.x.x and higher
  • Apple macOS: All supported versions

Resolution

VMware Carbon Black Support personnel may request RepCLI Authentication to be enabled as this feature provides a number of elevated troubleshooting functions which may be required to debug a particular issue i.e. https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-To-Collect-Sensor-Performance-Logs/ta-p/71211
 

Additional Information

  • Although there are a number of functions which can only be used when RepCLI Authentication is enabled (ref https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-What-are-some-RepCLI-Commands-that-Require/ta-p/109107), "RepCLI reregister" is the only command that is currently supported by VMware Carbon Black and this function requires RepCLI Authentication
  • RepCLI debug functionality¬†should only be used when directed to by VMware Carbon Black Support¬†