Carbon Black Cloud: Why is Support requesting RepCLI Authentication to be enabled?

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

Why is support requesting repcli authentication to be enabled?

Environment

• Carbon Black Cloud Windows Sensor: 3.3.x.x and Higher
• Microsoft Windows: All Supported Versions
• Carbon Black Cloud Mac Sensor: 3.5.x.x and higher
• Apple macOS: All supported versions

Resolution

VMware Carbon Black Support personnel may request RepCLI Authentication to be enabled as this feature provides a number of elevated troubleshooting functions which may be required to debug a particular issue i.e. https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-How-To-Collect-Sensor-Performance-Logs/ta-p/71211
 

Additional Information

• Although there are a number of functions which can only be used when RepCLI Authentication is enabled (ref https://community.carbonblack.com/t5/Knowledge-Base/Carbon-Black-Cloud-What-are-some-RepCLI-Commands-that-Require/ta-p/109107), "RepCLI reregister" is the only command that is currently supported by VMware Carbon Black and this function requires RepCLI Authentication
• RepCLI debug functionality should only be used when directed to by VMware Carbon Black Support