Hosted EDR: Access to instance returned 403 forbidden in browser

Products

• Carbon Black EDR (formerly Cb Response)

Issue/Introduction

Accessing a Hosted EDR instance in the browser returns a 403 Forbidden page

Environment

• Hosted EDR Console

Cause

Hosted instances only allow approved IPs access

Resolution

Add the IP to the approved list - https://community.carbonblack.com/t5/Knowledge-Base/EDR-Hosted-How-to-Approve-an-IP-Address-for-WebUI-Access/ta-p/68479