App Control Console: Console Does Not Load Properly After Upgrading App Control Server

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Console does not load properly after upgrading the App Control Server. 

Environment

• App Control Console: All Versions

Cause

Cause unknown.

Resolution

• Possible resolutions:

1. Restart App Control Server and Reporter services
2. Clear browser cache 

• Perform following steps if issue occurs for a single User: 

1. Have User log into Console
2. Hover over '<name>' in the top-right corner
3. Open 'User Settings' screen
4. Select 'Reset Current Settings' in the Actions menu
5. Hover over '<name>', select 'Logout'
6. Log back into Console

Additional Information

• Issue may be related to a slow API connection.
• Using a different browser type may confirm browser cache needs to be cleared