Endpoint Standard: Signatures are Not Updating From a Https Server

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

• Signatures are not updating from a https server
• Sensors are on version 3.2.x.x and lower

Environment

• Carbon Black Cloud Console: 0.45 and higher
• Carbon Black Cloud Sensor: 3.2.x.x and lower
• Microsoft Windows: All supported versions
• Local Scanner installed and enabled by policy to use CB servers for updates

Cause

Sensor versions previous to 3.3.x.x will not be able to update signatures over an https session

Resolution

Upgrade to a supported version of the sensor

Additional Information

If issues persist and no evidence of traffic blocks is present, please open a support case for assistance